Freestanding Emergency Room Services

Get hospital-quality care and medical services without the wait or surprise billing

When life takes an unexpected turn and you need immediate medical attention, Complete Care is here to provide the emergency care you deserve. Our freestanding emergency room services combine the comprehensive capabilities of a hospital emergency department with the convenience and comfort of a community-focused facility. We are equipped to handle everything from minor injuries and illnesses to serious medical emergencies, helping ensure you receive prompt, high-quality care when every minute matters.

Don’t let distance or long wait times at crowded hospitals delay the care you need. Our strategically placed ER locations throughout the community mean that expert emergency medical care is always close to home.

Whether you’re dealing with left side abdominal pain, severe injuries, persistent fever, kidney stone pain, or any other urgent health concern, our freestanding emergency rooms are fully staffed and ready to serve you 24/7, providing the same level of care you’d expect from a traditional hospital emergency room with the added benefits of shorter wait times and personalized attention.

For life-threatening situations, please call 911.

Need to find the nearest Complete Care?

What services are provided in a freestanding emergency room?

At Complete Care, our comprehensive services mean you don’t have to worry about whether your condition is “serious enough” for emergency care — our trained medical professionals are here to evaluate, diagnose, and treat whatever brings you through our doors.

When you need immediate medical attention, Complete Care’s freestanding emergency rooms deliver hospital-level care with the convenience and comfort of a community-based facility, ensuring you and your family receive the urgent care you need without unnecessary delays.

Freestanding ER services — FAQs

What is the difference between a freestanding ER and an ER?

A freestanding emergency room is a fully licensed emergency facility that operates independently from a hospital but provides the same level of emergency medical care. The main differences are that freestanding emergency rooms often offer shorter wait times, a more comfortable environment, and convenient locations in your community, while offering similar emergency services and being staffed by board-certified emergency physicians.

Does insurance cover freestanding emergency room visits?

Yes, most insurance plans cover freestanding emergency room visits the same way they cover hospital emergency rooms. We accept most major insurance plans and will verify your coverage when you arrive. Emergency care is typically covered when medically necessary, regardless of the facility type.

How long are wait times at Complete Care’s freestanding ER locations?

Our average wait time is significantly shorter than traditional hospital emergency rooms, typically 10–15 minutes compared to several hours at busy hospitals. Because we’re focused solely on emergency care without competing hospital activities, we can see patients more quickly while maintaining thorough, quality care.

Are freestanding emergency rooms open 24/7?

Yes, Complete Care’s freestanding emergency rooms are open 24 hours a day, 7 days a week, including holidays. Emergency medical situations don’t follow business hours, so neither do we. Our full medical staff is available around the clock to provide immediate care when you need it most.

What if I need to be admitted to a hospital after visiting a freestanding ER?

If your condition requires hospital admission, our medical team will coordinate your transfer to an appropriate hospital facility. We work closely with local hospitals to ensure seamless transitions and continuity of care. Our physicians will communicate directly with the receiving hospital about your treatment and medical needs.

Can children be treated at freestanding emergency rooms?

Absolutely. Our emergency medicine physicians are trained to treat patients of all ages, including infants, children, and adolescents. We maintain pediatric-appropriate equipment and have experience managing emergency conditions specific to children, from sore throat and fever to measles symptoms and sports injuries.

How do I find the nearest freestanding emergency room location?

Complete Care has multiple ER locations strategically placed throughout the state of Texas for easy access and one location in Colorado Springs. You can find the nearest location by visiting our website which will show you the nearest facilities, or using a navigation app on your phone such as Google Maps, Apple Maps, Waze, etc. to see where we are located. All of our locations offer the same comprehensive emergency services and quality care standards.

Experience the Complete Care difference at a location near you

No matter your urgent medical situation, whether you’re experiencing chest and stomach pain or dealing with a broken bone, you don’t have time to waste. Complete Care’s freestanding emergency room services are strategically located to serve communities across Austin, Corpus Christi, Dallas/Fort Worth, East Texas, Lubbock, San Antonio, and Colorado Springs, ensuring that high-quality emergency medical care is always within reach.

Our commitment goes beyond just treating your immediate medical needs — we’re dedicated to providing compassionate, efficient care that respects your time and puts your health first. With emergency-trained physicians, state-of-the-art diagnostic equipment, and significantly shorter wait times than traditional hospital emergency rooms, Complete Care delivers the emergency medical services you and your family deserve.

Don’t let distance or delays compromise your health when every moment counts. Visit your nearest Complete Care location today and experience the difference that dedicated emergency care can make.