COVID-19 Testing

Our emergency facilities currently offer COVID-19 testing for patients who present with certain risk factors and symptoms. Testing is done in conjunction with treatment of coronavirus related symptoms during an emergency room visit. We do not have a specific cash rate for COVID-19 testing. Although COVID-19 test samples are collected by Complete Care staff during the visit, we work with various outside laboratories to process results. These outside laboratories directly bill insurance plans. Many plans are required to cover testing at no cost to the patient. Likewise, our facilities waive out-of-pocket amounts for insured patients who receive COVID-19 related testing and treatment. For cash pay patients, our emergency facilities provide full disclosure of anticipated out-of-pocket costs for treatment.

Texas Senate Bill 425

Senate Bill 425, passed by the Texas Legislature during the 84th Regular Session, requires all FECs to post notice of the following:

  • This is a Freestanding Emergency Medical Care Facility
  • This facility charges rates comparable to a hospital Emergency Room and may charge a facility fee
  • This facility or physician providing medical care at this facility may not be a participating provider in your Health Benefit Plan provider network
  • A physician providing medical care at this facility may bill separately from the facility for the medical care provided to you

Texas House Bill 3276

  • If we are not in-network with your particular health plan, Federal law requires insurance companies to process your ER visit at the in-network benefit level.
  • We are not yet recognized by Medicaid. If you would like to assist us in being able to accept these insurance plans, please contact your legislators.

Texas House Bill 2041

House Bill 2041, passed by the Texas Legislature during the 86th Regular Session, requires all FECs to post notice of the following:

  • This facility is a Freestanding Emergency Medical Care Facility.
  • This facility charges rates comparable to a hospital Emergency Room and may charge a facility fee.
  • The facility or physician providing medical care at this facility may be an out of network provider for the patient health benefit plan provider network.
  • A physician providing medical care at this facility may bill separately from the facility for the medical care provided to the patient.

Notices to our Patients

HIPAA – Notice of Privacy Practices

Colorado – Common Charges

Patients Rights

Colorado – Patient Rights Handout

Texas – Patient Rights Handout