Southlake, Texas – April 16, 2026
Complete Care today announced its continued national recognition by Press Ganey, the industry leader in healthcare experience measurement and performance improvement, for sustained excellence in patient experience across its network of freestanding emergency care facilities.
Since 2018, Complete Care has earned a total of 71 Human Experience (HX) Guardian of Excellence Award® and 19 Pinnacle of Excellence Award® honors, reinforcing its position as one of the most awarded freestanding emergency room providers in the United States.
These recognitions reflect consistent, multi-year performance across multiple locations within the Complete Care network, highlighting the organization’s commitment to delivering high-quality, patient-centered care across every community it serves.
Recognized Locations Across the Complete Care Network
Over the years, the following locations have earned Press Ganey recognition for excellence in patient experience:
- Complete Care Westlake
- Complete Care Lakeway
- Complete Care Camp Bowie
- Complete Care Southlake
- TLC Complete Care South
- Complete Care Tyler
- The Emergency Clinic Alamo Heights
- The Emergency Clinic Culebra
- The Emergency Clinic La Vernia
- Complete Care Fossil Creek
- Complete Care Brooks City Base
- The Emergency Clinic at The Pearl
- Star ER Lubbock
The Guardian of Excellence Award® recognizes healthcare organizations that rank in the top 5 percent nationally for patient experience over a one-year period, based on key measures such as likelihood to recommend, overall rating of care, and care team coordination.
The Pinnacle of Excellence Award®, Press Ganey’s highest distinction, recognizes the top-performing organizations nationwide based on sustained excellence over a three-year period, placing recipients among the very best in their respective peer groups.
“These recognitions reflect the consistency of our performance across every location,” said Rob Morris, CEO of Complete Care. “Our teams are committed to delivering a high standard of care every day, and earning these awards year after year demonstrates the strength of our culture and our focus on the patient experience.”
Press Ganey evaluates performance using standardized patient experience surveys and national benchmarks, drawing from millions of patient encounters across more than 41,000 healthcare organizations. These awards are entirely data-driven and represent sustained operational excellence over time.
By earning both Guardian and Pinnacle distinctions across multiple years and locations, Complete Care continues to demonstrate leadership in delivering consistent, high-quality emergency care while maintaining a strong focus on patient satisfaction, clinical quality, and overall experience.
About Press Ganey
Press Ganey, the leader in experience measurement, analytics, and advisory services for health systems and health plans, provides the industry’s most comprehensive Human Experience (HX) platform, using AI-powered insights to turn feedback into actionable data.
About Complete Care:
Complete Care is a network of freestanding emergency and urgent care centers providing 24-hour services across Texas and Colorado. With a commitment to delivering rapid access to safe, affordable, and compassionate care, the company combines the clinical capabilities of a hospital emergency department with the convenience and service patients deserve.
Media Contact:
Get Complete Care
Open 24/7. No Appointment Needed.
