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Tyler Complete Care | Freestanding Emergency Room

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    No appointment · walk-ins welcome
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    Infants, children & adults
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    ER physicians on site 24/7
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    CT, X-ray, ultrasound & lab on site
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    Free parking at the entrance
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    Covered drop-off

Life-threatening emergency? Call 911. Complete Care is a licensed freestanding emergency medical facility — not an urgent care.

Tyler Complete Care | Freestanding Emergency Room building

Tyler Complete Care | Freestanding Emergency Room

Tyler Complete Care

1809 Capital Dr., Tyler, TX 75701

Monday - SundayOpen 24/7

Get Directions
Phone
903-509-4499

Why choose Tyler Complete Care for emergency services?

East Texas families deserve a real emergency room, not just an option that’s simply closer than driving all the way to a hospital in another town. Tyler Complete Care is built to give Tyler, Longview, Marshall, and Jacksonville residents the same level of care you’d expect at a major hospital ER, without the drive or the wait.

Here’s what sets us apart:

Low wait times icon

Low wait times

Since we’re a standalone ER and not a wing of a larger hospital, our team isn’t juggling patients from every department. That means the moment you walk in, you’ll be seen within minutes (not hours).

Why choose Tyler Complete Care for emergency services?

East Texas families deserve a real emergency room, not just an option that’s simply closer than driving all the way to a hospital in another town. Tyler Complete Care is built to give Tyler, Longview, Marshall, and Jacksonville residents the same level of care you’d expect at a major hospital ER, without the drive or the wait.

Here’s what sets us apart:

Low wait times icon

Low wait times

Since we’re a standalone ER and not a wing of a larger hospital, our team isn’t juggling patients from every department. That means the moment you walk in, you’ll be seen within minutes (not hours).

Transparent billing icon

Transparent billing

Emergencies are stressful enough without a surprise bill weeks later. We’ll go over your costs before you leave, so you know exactly where things stand.

Full-service emergency care icon

Full-service emergency care

From your first exam to imaging, labs, and treatment, it all happens under one roof, in one visit. No getting sent somewhere else to finish the job.

Quality care at any age icon

Quality care at any age

Kids, parents, grandparents. Whoever in your family needs help, our physicians are equipped to treat them with the same urgency and attention.

Get fast, quality emergency care 24/7 at Complete Care ER in Tyler, TX

Whether you’re out enjoying the Rose Capital of Texas or just trying to make it through a rough Tuesday, emergencies don’t check the calendar, and neither do we. Our Tyler emergency room on Capital Drive is staffed with emergency physicians around the clock, serving families throughout Tyler, Longview, Marshall, Jacksonville, and the rest of East Texas and Smith County, with no appointment ever needed.

A freestanding ER like Complete Care is staffed and equipped to treat serious, life-threatening emergencies such as chest pain, severe allergic reactions, and major injuries with the same imaging and lab capabilities as a hospital ER. Whatever brings you in, our Tyler team is ready to help you get answers and get better.

What conditions can Tyler Complete Care treat?

From a rose garden mishap to a middle-of-the-night scare, our emergency room services cover it all. Some of the most common reasons patients walk through our Tyler doors include:

  • Chest pain and cardiac symptoms
  • Severe allergic reactions
  • Broken bones and sports injuries
  • Respiratory issues and breathing difficulties
  • Abdominal pain and gastrointestinal issues
  • Dehydration and heat-related illness

This list is just the start. If you’re not sure whether what you’re dealing with belongs here, take a look at our full list of ER services or come on in and let our team help you figure it out.

On-site imaging and lab work

Every piece of equipment our Tyler physicians need to find out what’s really going on is already in the building. No handing you a lab slip and sending you somewhere else, no waiting on a call back with results.

Our team can run all of it right here, the same day you walk in:

  • Digital X-ray
  • CT scans
  • Ultrasound
  • On-site laboratory testing
  • EKG (electrocardiogram)

Your care team sees the results as soon as they’re ready, which means treatment can start before you’ve even left the building.

Meet the medical director for our Tyler ER

Brad Robertson, M.D.

Dr. Brad Robertson serves as Medical Director of Tyler Complete Care and brings 34 years of medical experience to the East Texas community. He earned his medical degree from the University of Texas Medical Branch in Galveston in 1989 and completed his residency at John Peter Smith Hospital in Fort Worth. Dr. Robertson is board certified by the American Board of Family Medicine and is an experienced emergency trained physician.
Dr. Robertson is committed to providing attentive and compassionate emergency care to patients of all ages. Outside of medicine, he enjoys spending time with his wife, children, son in law, and new grandchild. He also enjoys golf at Willow Brook Country Club, spending time at the lake, and participating in outdoor activities.

Education and Training

  • 1989: University of Texas Medical Branch School of Medicine
  • 1989 – 1992: Family Medicine Residency at John Peter Smith Hospital (Tarrant County Hospital District)

Professional Associations

  • American Board of Family Medicine
  • TX State Medical License (1990)
  • Certified in Family Medicine

Tyler Complete Care is a designated safe baby location

Texas law gives parents an option when they’re facing an impossible situation. Under the Baby Moses Law, a newborn younger than 60 days can be surrendered at a hospital, fire station, EMS station, or freestanding ER like ours, no questions asked. Tyler Complete Care is proud to serve as one of these safe surrender points for East Texas families, staffed and ready at any hour.

You can find out more information about this law in the Texas Family Code, Chapter 262, Sub-chapter D. Emergency Possession of Certain Abandoned Children.

Frequently Asked Questions