Why Patients Say Complete Care is the Best Emergency Room

Complete Care News

Dec 11, 2023


Any medical facility will claim to be the best emergency room around, but as a patient, how can you know that an ER is well-equipped to care for you in your time of need? You never plan for emergencies to happen, but when they do, you need to know where you can turn for prompt, quality care. To truly know how great an ER is, read the reviews and testimonials! You can hear from real patients just how great (or not great) a facility is and know what to look out for. 

Complete Care has serviced a plethora of communities across multiple locations in Texas (Austin, Corpus Christi, Dallas/Fort Worth, East Texas, Lubbock, and San Antonio) and in Colorado Springs. Each community of patients has given their truly kind and informative testimonials on how Complete Care has helped them get the care they need.

Here is why patients say that we are the best emergency room they have visited!

Complete Care employees

1. We have lower wait times than traditional hospitals 

We’ve all been there: you’re in need of medical attention but instead, we’re stuck in a waiting room for hours on end just hoping to be called next. It’s incredibly frustrating when you just need help, but it seems like the facility doesn’t seem to care enough to see you in a timely fashion.

One of the largest benefits of seeking care from a stand-alone emergency room is the low wait times. Here at Complete Care, we understand that you need quality care fast, so our facilities allow you to get in and out as promptly as possible. 

Our patients appreciate that we have lower wait times than traditional hospitals, urgent cares, or other emergency room facilities. This allows them to get their diagnosis and treatment as fast as possible so that they can get back to living their lives. Here’s what one patient had to say about our low wait times:

I had a major emergency and Complete Care made sure I would be treated even after six hospitals denied me saying they were at capacity. Complete Care easily saved my life and advocated for me as a patient when I really needed them. 100% recommend getting your treatment here.

Tim G. | Complete Care Camp Bowie Patient
Complete Care employees

2. Our emergency medical staff is compassionate and attentive 

Our amazing and dedicated emergency medical staff at each Complete Care location is truly what makes our facilities so special. The world is full of medical professionals who are able to deliver quality care, but our staff is dedicated to making our patients feel cared for during their visit. Tensions and stress often run high during emergencies, so we make sure that every administrator, nurse, technician, and doctor you encounter is compassionate and attentive to your needs every step of the way.

The staff was very caring, friendly, and knowledgeable. I was very impressed, they were extra careful with me and gave me the best care. I really did feel taken care of and whatever anxiety I was feeling prior to the visit there went away when they started to treat me. I knew I was in good hands. I cannot thank them enough. I think they are all incredible!

Vicente M. | TLC Complete Care Patient
Complete Care staff member tending to patient.

When it comes to emergency care, we know that time is of the essence. Unfortunately, many patients have experienced the frustration that comes with having to wait long periods of time to get the care they need, even when the situation is severe. Complete Care believes that you should never have to wait long in times of need and will put you first when we see that you need our help.

I had an unfortunate accident where a ladder came off the back of a truck and knocked me on my head. After sitting in another ER waiting room with blood dripping from my head for TWO HOURS, we went to Complete Care. Upon checking in, the desk rep at Complete Care was empathetic and moved with a sense of urgency as he could see all the blood coming from my head. We were taken back right away and treated with great care and attention. This experience was way above and beyond!

Dan R. | Complete Care Colorado Springs Patient

3. We provide quality care for the whole family

On top of providing excellent medical care for pediatric and adult patients, we go the extra mile for you and your family to ensure that your visit is as comfortable and efficient as possible. We understand that emergencies can be scary and stressful for adults, parents, and young ones alike. Whether you’re a parent bringing in a sick or injured child or a spouse ensuring your partner gets proper care, we will deliver the care you and your family deserve.

I was so impressed by the staff at Lakeway Complete Care. Every single person from admissions to the incredible nurses and doctors was simply fantastic. We came during shift change and they made sure to care for my daughter until the oncoming staff was ready. The nurses constantly checked on her and the CT scan she needed was performed in a matter of minutes. My eyes were opened to how beneficial this Complete Care establishment is to our community. I have waited for over an hour in agonizing pain in the nearby hospital ER in the past. While I hope we do not need emergency care anytime soon, we will only go to Complete Care from now on!

Rene S. | Vik Complete Care Lakeway Patient 
Young patient being checked up by doctor.

4. We have on-site advanced imaging for faster results 

One of the many benefits of visiting Complete Care is that we are a full-service emergency room with hospital-grade equipment. We offer on-site advanced imaging services including x-rays, CT scans, ultrasounds, and electrocardiograms (EKG). If you need a diagnosis, we can have your results ready in just a few minutes. You won’t have to bounce from the hospital department to other facilities just to get your exams and results in a timely fashion — you can get the care you need all in one place. 

I brought my daughter in for an ankle injury. Unlike most urgent cares, Fossil Creek Complete Care is a full-service ER and was able to x-ray her. We have been here multiple times over the years and have always been completely satisfied with the friendly and knowledgeable staff, the short wait times, and reasonable prices.

Diana Y.  | Fossil Creek Complete Care Patient
CT machine

In need of emergency care? Trust Complete Care to provide the quality care that you deserve.

Our peers and our patients say that we are the best emergency room due to our attentive staff, compassionate care, hospital-grade facility, low wait times, and so much more. The opinions and praise of our community members mean the world to us, and we are so happy that our patients take the time to leave such thoughtful and kind testimonials about their experiences. 

Complete Care’s emergency medical staff is fully dedicated to providing a level of care to our communities that is both efficient and thoughtful. We are fully equipped to handle any emergency situation at any time. 

Quality care should not be hard to find and access. All of our emergency room locations are open 24/7 to ensure that you can get the care you need when you need it. Whether you’re looking for emergency rooms in Texas or emergency rooms in Colorado, trust that Complete Care can take complete care of you and your family. 

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