Complete Care — a better approach to emergency healthcare
Since 2013, Complete Care has redefined emergency healthcare by pioneering a patient-first approach that combines the comprehensive capabilities of a hospital-based ER with unparalleled convenience and personal attention.
As Texas and Colorado’s premier network of freestanding emergency centers, we deliver rapid, expert care without the typical hospital wait times or impersonal experience. We understand that no one plans for an emergency, which is why our award-winning facilities are designed with one goal: to get you back to life as quickly and comfortably as possible.
Across all our locations, our emergency-trained physicians and nurses share a unified mission — providing exceptional care that puts you, the patient, at the center of everything we do.
| Convenient | Exceptional | Attentive |
| Know where to go when an emergency strikes. We offer fast, transparent, full-service treatment at every 24/7 location across Texas and Colorado. | We deliver hospital-level emergency treatment, advanced onsite diagnostics, and award-winning patient care, so you never have to compromise when choosing a freestanding ER. | We provide compassionate, patient-centered emergency care for all ages, delivering the attentive treatment you and your family deserve in a comfortable, supportive environment. |
Meet our emergency care doctors
Our emergency care facilities are led by experienced, emergency-trained physicians who serve as medical directors at each location throughout Texas and Colorado, ready to provide treatment whenever you or a loved one needs to get back to normal as quickly as possible. Our highly trained doctors and staff can effectively treat patients of all ages, with extensive knowledge covering a wide range of illnesses, medical conditions, and injuries.
Why choose a Complete Care freestanding emergency room?
1. 24/7 services for emergency injuries and illnesses
At Complete Care, we understand that emergencies don’t follow a schedule. That’s why our doors are open 24 hours a day, 7 days a week, 365 days a year — ready to provide immediate treatment for everything from severe chest pain and broken bones to allergic reactions and respiratory distress. Our emergency-trained physicians and experienced nursing staff are always available, ensuring you receive expert emergency care services exactly when you need them, without an appointment or referral.
2. 24/7 onsite lab and digital imaging
Complete Care is equipped with comprehensive onsite diagnostic capabilities available around the clock. Our facilities feature on-site advanced laboratory services and state-of-the-art digital imaging equipment, including CT scanners, ultrasound, and digital X-ray, enabling our medical team to quickly diagnose your condition without having to schedule outpatient services. This integrated approach means faster results, more accurate diagnoses, and treatment that begins within minutes rather than hours.
2. Low wait times
We recognize that in an emergency, every minute feels like an eternity. Complete Care’s freestanding emergency rooms are specifically designed to eliminate the lengthy wait times typically experienced at hospital ERs. Our streamlined patient intake process and optimized staffing mean you’ll typically be seen by a physician within minutes of arrival. By choosing Complete Care, you’re choosing to spend less time in a waiting room and more time receiving the personalized attention your emergency deserves.
Hear from one of our staff members about how we prioritize efficiency, minimize wait times, and maintain exceptional quality of care.
3. Transparent billing
At Complete Care, we honor most major insurance providers and are committed to providing exceptional emergency care to all patients, regardless of their insurance status. For uninsured patients, we offer transparent pricing to ensure everyone can access quality emergency care when needed.
When a medical emergency strikes, you can count on our physicians to prioritize your care first, without insurance coverage standing in the way of receiving the treatment you deserve. Our patient advocates are always available to answer questions about your coverage, explain billing procedures, and help navigate the financial aspects of your emergency care experience.
Please note that Complete Care does not accept Medicaid.
4. Award-winning care for patients of all ages
Complete Care has earned recognition for our exceptional patient care for all ages and service excellence across Texas and Colorado. Our pediatric-friendly emergency rooms are equipped to treat our children of all ages with the same expertise and compassion we provide to adults.
We ensure every patient receives appropriate care in a comforting environment, regardless of age. Our consistently high patient satisfaction scores reflect our unwavering commitment to excellence at every stage of life. Since 2018, the company has won more prestigious Press Ganey awards for high levels of patient excellence than any other emergency care provider in the country.
5. Easy to find locations
We’ve strategically placed our growing network of emergency centers in accessible, convenient locations throughout Texas (Austin, Corpus Christi, Dallas/Fort Worth, East Texas, Lubbock, San Antonio) and in Colorado Springs. Each Complete Care facility offers ample parking, clear signage, and is situated near major roadways, making us easy to find when seconds count.
Our thoughtfully designed neighborhood locations mean you can access hospital-quality emergency care close to home, without navigating sprawling medical complexes or congested parking structures. When emergencies arise, the last thing you need is a complicated journey to receive care.
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Open 24/7. No Appointment Needed.
